No…but it’s increasingly hard to find good service from younger people.  I was traveling Rt. 4 from East Greenbush to North Greenbush the other day and stopped for a fish dinner.  Grunts from the counter, sarcasm when asked a question and then goofing off and mouthing off in earshot of my dining experience.  I’m not 100 years old but I expect a moderate level of professionalism.  The company culture is passed down from the business owner to the staff.  If this is how they act…then this is what the owner must think of my business.  Lost business = $240 because I won’t go back this year.  My travels took me for ice cream.  There were a couple of drops of rain and the crew decided to shut the business up.  Golfers were still around and instead of getting that one last sale -- the crew turned me away.  Lost business = $120 because I won’t go back this year.  I ended up at Stewarts with, as usual, a perfect experience.  If you own a business you can’t be there 24/7 but you can have friends do a little secret shopping for you.  What’s going on at your shop?